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Social media customer service training course and workshop in Singapore

Throughout the years the jargon to define Customer Service changed while the delivery of it took new horizons with the advent of online complaints. Social Media and Customer Service management have become a formidable team for some organisations while they are just terrible self sabotaging weapons for many others.

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This Master Class features a collection case studies aimed to illustrate the lights and the shadows of customer experience through social media. In addition, general DOs and DONTs are shared with the participants.

Who should attend

  • Freelance offering Social Media services
  • Entrepreneurs interested in setting up Customer Service SOP
  • Customer Service Operators in any industry
  • Salespeople and agents in any industry


  • Early birds: USD 199
  • All learners: USD 299

Courses in Q4, 2018

  • Friday, 9 of November 2018, from 9:30AM to 5:30PM


3B Club Street, Singapore 069401

Course Outline

  • Offline vs Online
  • Why Apple avoids Social Media
  • Getting exposed
  • The Quadruple Validation
  • In the customer's shoes
  • Building solid SOP
  • Picking the right tone and timing
  • Strangers vs Customers vs Fans
  • Case studies

About the trainer: Stefano Virgilli

Stefano Virgilli, trainer advisor coach

Stefano is a specialist in Communication and Innovation. He has studied in Italy and further expanded his knowledge by working with clients from over 40 countries since 1998. Currently, Stefano is advising on ICO and Blockchain projects. Stefano is a TEDx speaker and the most certified Adobe trainer in the world, holding over 80 certifications and having trained 14 thousand participants in his career.

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What do you want to learn?

Holistic learning. Not just training.
Training is a business model doomed to fail in the long run. Generic knowledge is readily available through so many online resources.
Our journey in training backdates to a time when YouTube was just a novelty. Now there is virtually nothing that cannot be learned online. Our mission is to keep relevance alive, plugging knowledge directly in into your goals. Each lesson is 100% tailor-made and designed to address the needs of each participant involved in the learning process. We said goodbye to training, but we will never cease sharing knowledge and bringing expertise.
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Visit VOX training in Singapore

3B Club Street, 3rd floor (above the Greek restaurant Fotia)

  • Outdoor public carpark available across the road
  • 3 minutes walk from Telok Ayer MRT (Downtown Blue line)
  • 5 minutes walk from Chinatown MRT (North-East Purple line and Downtown Blue line)
  • Bus 186 and 970. Bus stop name: "Opposite PWC Bulding".